From a comment at dc urban moms forum:
Over the years, with experiences at three different private schools, I have been truly surprised by the ability of school administrations to delude themselves into thinking that if they say the right thing but do nothing that parents will be mollified.
That phenomenon is certainly not limited to private schools. In public schools, though, it probably works most of the time, since the parents often have nowhere else to go, and just become resigned to the unresponsiveness.
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